Privacy Policy

Last updated October 4, 2026

Draft. This document is being reviewed by an attorney and may change before MedaBooking accepts paying customers.

This Privacy Policy explains what information MedaBooking collects, how we use it and the choices you have. It covers our website, the MedaBooking service and the MedaBooking City extension.

1. Who this covers

• Agents who subscribe to MedaBooking ("customers").
• Leads and clients of those agents, whose information flows through MedaBooking when an agent connects their accounts. For this information, the agent is in charge of it and MedaBooking processes it on the agent's behalf.
• Visitors to our website.

2. Information we collect

• Account information: name, email, phone number, business name, package and billing status. Card details are handled by Stripe and are never stored by MedaBooking.
• Connected account keys: the API keys you give us for PitchPrfct, Cal.com and similar services. They are stored encrypted and used only to run MedaBooking for you.
• Lead and client information: names, phone numbers, text messages, tags, appointment details and the facts leads share in texts, such as birthday, zip code and family size. For Platinum, client policy and payment notices from carrier emails you choose to connect.
• Usage information: logs of what MedaBooking did, errors, and basic website analytics such as pages visited and the ad or link that brought you.

3. How we use it

• To read and answer texts, book appointments, protect your number and show your pipeline, following your settings.
• To bill you, send account emails and alerts, and provide support.
• To keep MedaBooking secure, fix problems and improve how it answers. We do not use one agent's leads to contact anyone for another agent.

4. What we never do

• We do not sell personal information.
• We do not let one agent see another agent's leads or clients.
• We do not text your leads for our own marketing.

5. Who we share it with

Only the service providers needed to run MedaBooking, under agreements that protect the information: hosting and databases, the AI model provider used to understand messages (on a paid plan that does not use your data to train its models), Stripe for payments, an email provider, and the accounts you connect (PitchPrfct, Cal.com, Outlook). We may also share information if the law requires it or to protect our rights and users.

6. Security

Connected keys are encrypted, data is separated by agent, connections use HTTPS, and admin access requires a password and an authenticator code. No system is perfectly secure, and we will notify affected customers of a breach as the law requires.

7. How long we keep it

While your subscription is active, and for 30 days after it ends so you can return or export your data. Then we delete it, except billing records we must keep by law.

8. Your choices

Agents can update account details, disconnect accounts, export data or ask us to delete their account at any time. Leads and clients who want their information changed or deleted should contact the agent who texted them. We will help that agent respond.

9. Cookies and analytics

Our website uses basic analytics to count visits and see which ads and links work. We do not use advertising cookies that follow you across other sites.

10. Children

MedaBooking is for businesses and is not directed to children under 13.

11. Changes

We will post changes here and update the date above. Material changes will be sent to customers by email.

12. Contact

Privacy questions can be sent through the contact and demo page.